4 Simple Steps for Generating Automatic Cosmetic Patient Leads for Your Practice

There’s no shortage of ways to generate new leads and patients for your practice if you’re a cosmetic professional.

Whether you’re selling teeth whitening, veneers, botox, or breast implants, there are PLENTY of people right in your community who desperately want what you have to offer. The not so easy part is finding and connecting with them. Even more difficult is connecting with them in a way that leads naturally to the sale.

From TV to radio, direct mail to SEO, billboards to seminars….there’s an abundance of advertising mediums at your disposal. Frankly, it can be hard to choose which ones are right for your practice and will produce the best ROI. And with so many choices…..it’s easy to feel overwhelmed fast!

Today, I want to zero in on 1 advertising medium in particular. This medium allows you to leverage the power of a massive online community where your patients are spending HOURS of their time every single day.

I’m talking of course about Facebook.

*Cue the “not this again” groans*

I understand you’ve probably had Facebook shoved down your throat in the past, but hear me out.

I’m not talking about sharing silly posts on your fan page about proper brushing technique or the importance of a good night’s sleep in keeping your skin youthful. Let’s be honest….no one reads those and would probably prefer to watch paint dry. I’m not trying to be mean, just keepin’ it real. There’s a steaming pile of bad advice out there when it comes to effectively marketing your practice through social media.

So what am I talking about?

Generating hot, fresh leads through sponsored Facebook ads

Facebook advertising allows you to dial in with precision and connect with the people who are most likely to be interested in your services, and present them with a compelling offer. Cosmetic professionals have reported their Facebook marketing efforts as having a positive impact on their practice.

A 2015 study published in the Journal of Plastic and Reconstructive Surgery revealed 57% of plastic surgeons reported a positive to very positive impact on their practice from Facebook.

67% reported increased practice exposure.

And things get even better.

By combining the power of Facebook’s advertising platform with digital technology, it’s now easier than ever to set up an automatic lead generation machine. If set up properly, these little online “ATMs” will drive new patient leads into your practice day after day, month after month.

All you have to do is make sure your receptionist calls these new leads asap to book their initial appointments.

This flow chart reveals the simple 4 step process for creating your own Facebook lead machine. I’m going to break down each step for you in more detail, but first, there’s one more thing you must have in place before you begin. If you skip this critical first step or get it wrong, your lead machine will instantly seize up, failing to churn out quality leads.

Give Them What They WANT!

 

Your offer will make or break your lead machine. For maximum success, you need to give your audience something they actually want. Seems like a simple concept right? But you’d be surprised how often businesses drop the ball here when advertising.

Don’t get hung up on trying to be clever or creative. Keep it simple.

So what do your patients want?

They want the benefits of your professional services AND to save money! The words “FREE” and “DISCOUNT” are your best friends when crafting a compelling Facebook ad campaign. This holds true even if you serve a higher-end clientele. The Wealthy enjoy saving money too.

So whether it’s 20% off a first teeth whitening procedure or a free breast implant consultation, start thinking about what you can offer your patients. Something of great value that will have them EXCITED to book an appointment.

Emphasize Benefits and Use Emotion

Let’s look at the example of breast implants. Why do women get breast implants? Why is this something they want? If your sarcasm is getting the best of you, “Umm, because they want bigger breasts…” might be your answer.

But let’s dig deeper. Why do women even want bigger breasts?

There could be a number of reasons. Maybe they feel self-conscious about the size of their natural breasts. They crave more confidence with their appearance. They want to feel more attractive and desired by potential mates. They lust to feel comfortable in their own skin and embrace their femininity. Maybe they work in the modeling or acting industries and equate larger breasts with more job opportunities.

And the list goes on. These are just a few possible examples. Here’s the point I’m trying to make: Don’t be afraid to stir up the right emotions in your audience. And the first step to triggering an emotional avalanche in the mind of your prospects is acknowledging their fears and desires in your marketing.

For our purposes, this means the language we use in our Facebook ads, and the web page they land on after clicking the ad. Always remember, people BUY based on emotions….not logic.

When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity.

Dale Carnegie

Step 1: Crafting Your Facebook Ad

Advertising on Facebook offers incredible opportunity for your practice. Their platform allows you to use eye-catching images or video and still dial in your audience with precise interest and demographic targeting.

The single most important element of your ads are the images. The saying “A picture is worth 1,000 words” definitely rings true here! The image is what your audience will see first. It must grab their attention. If your image does it’s job, people will pause long enough to read your offer and decide if they want to click. More clicks on your ad = More leads collected = More new patients for your practice!

No more equations for the rest of this post….I promise!

So what makes for an appealing, attention-grabbing image?

• Relevant to your offer
• Features people (attractive women tend to work well)
• Bright color accents (i.e.: bright shirt, red lipstick)

An important note on bright colors: Don’t go overboard! Too much “in your face” color can turn off your audience and work against you.

Let’s take a look at a couple image examples I found on Facebook.

Bad Image Example:

 

 

 

 

 

 

 

 

Hopefully, it’s obvious why this makes for such a bad image. We have a bland, 3 letter logo. This does nothing to grab attention or speak to people’s emotions. Anyone who comes across this post in their newsfeed will keep scrolling right along, without giving it a second thought. You can see this post had only one like and no comments at the time I took this screenshot. Virtually no engagement which is not surprising!

Now let’s take a look at an image that does a better job at hitting the mark.

Good Image Example

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dr. Medawar is rocking it with this one!

This is a great image for the reasons we just talked about:

• It features a beautiful, white smile, making it relevant to his cosmetic dental practice
• It showcases an attractive woman
• It contains a nice pop of color with the woman’s pink lipstick. Not to mention the teeth/lips are featured prominently in the photo

This image will be very hard to ignore for someone who’s interested in cosmetic dental work. And take a look at the engagement on this post. Nearly 3,000 post reactions/likes, 26 comments and 17 shares. With that level of engagement, it’s likely this post was sponsored at some point. But engagement isn’t our primary concern here. All we care about is generating quality leads for your practice!

Now that your ad image is taken care of, the next step is to craft some compelling copy for your ad. This copy or text will help persuade people to click your ad to learn more about your practice or offer. The best ad copy will address concerns or appeal to desires of your audience.

Take another look at the text in Dr. Medawar’s ad:

 

 

 

Notice he’s advertising 3D digital prismatic veneers and uses the phrase “WITHOUT SCRATCHING YOUR TEETH!” Patients considering veneers may worry about scratching or discomfort to their teeth during the procedure. This ad copy is helping to put that fear to rest. Of course you must be careful what you say when advertising as a medical professional.

You never want to make misleading claims, even if unintentional. For example, making a statement like “Our veneer application procedure is completely pain-free!” probably isn’t the best idea. Sensitivity to pain may vary greatly from one patient to the next.

Another critical part of your ad copy is your call to action. This is where you clearly state your offer and instruct your audience on what to do next. Take a look at the ad below:

 

 

 

 

Take note of the last sentence: “Download our fact sheet for more information on cosmetic smile makeovers.” It’s clear their offer is a free fact sheet. They tell their audience how to access it by downloading at the link they provide. Straightforward and simple. You want to do the same thing with your offer in your ad.

Step 2: Writing a Compelling Landing Page

Once you get someone to click on your ad, the next step is selling them on your offer. Usually, your audience won’t have to buy anything yet. Since the purpose of this ad campaign is to generate new leads, you’ll be asking them to fill out a form with their name, phone number, and email address. An effective landing page will do the following for your prospects:

• Agitate their biggest pain points.
• Trigger the right emotions.
• Emphasize benefits of your service (or product).
• Present a valuable and compelling offer.
• Make a clear call to action.
• Create a sense of urgency/scarcity.

Don’t fret over design. Often plain and simple landing pages convert the best. You want to focus on communicating a persuasive message. Don’t worry about fancy graphics or sleek web design.

Another powerful tool that will boost the number of leads you generate is social proof. When people are considering a cosmetic procedure, they want to see results and experiences from other patients. So if your state allows use of patient testimonials in your advertising, use them to your advantage!

The best testimonials give concrete/specific results. These are more compelling than testimonials that are general or vague. Caution not to accidentally mislead your audience.  You may want to include some type of disclaimer such as “Your results may vary” or “Results not typical”. However, I am not an attorney and cannot give legal advice. The best course of action is to run any new ad campaign by your legal counsel first before going live.

Don’t forget to put a face to your name. When people are considering a cosmetic procedure, they want to know about the doctor. Take some time to talk about your qualifications and select a professional photo of yourself with good lighting. Here’s a nice example:

 

 

 

 

Notice how this image features an award won by the doctor. Showcasing relevant awards or honors can help build trust and elevate your perceived credibility. These are all things you want to keep in mind when creating an engaging landing page. If you do it right, you’ll have no problem generating fresh new leads for your practice consistently.

Step 3: Collecting Leads

After you’ve sold prospects on your offer and yourself, you need a way to collect their information for follow-up. There are many ways you can do this, but I’ll share a couple easy options I like to use. If you have your landing page set up on a WordPress website, you can install a plugin to collect your leads’ contact info.

One great plugin for this purpose is Wufoo Forms. They make it easy to embed forms on your web page. No coding, no technical knowledge required. For most of these lead generating campaigns, you’ll only need to collect name, phone number, and email address. Plugins like Wufoo are great, because once someone fills out your form, you’re automatically notified via email. This allows you to quickly call up a hot new lead and get them in the books for an appointment.

Another option is to use lead objective ads in Facebook. This allows you to bypass creating a webpage hosted on your own website. After someone clicks on your ad, they are automatically directed to a simple lead collection form hosted by Facebook. This may be a simpler option, but customization is lacking compared to using your own website.

Email autoresponders have web form capabilities too. Truthfully, you have many options here. Choose whatever is easiest and makes sense for you. Don’t let the fear of user-friendly technology hold you back. Depending on your level of experience, there may be a slight learning curve. But I guarantee you are fully capable of doing this if you’re willing to invest a little time.

 

Step 4: Close New Appointments!

This is the fun part! You’ve put in the hard work, blood, sweat, and tears (hopefully not too many tears!). Now it’s time to reap the fruits of your labor. If you’ve done everything correctly like I outlined in this post, you should have a consistent stream of people submitting their information through your web form.

Now it’s time to get on the phone and close them! Remember, these are people who raised their hands, saying they are interested in your offer, so don’t be shy! Time is money when responding to new leads from the internet. Consider this jaw-dropping stat from Inside Sales:

If you follow up with web leads within 5 minutes, you’re 9 times more likely to convert them.

InsideSales.com

This is why it’s so important for your receptionist to stay on top of new leads as they come in. If you use the right technology like I talked about, this is easy to do. Many platforms have an instant notification feature via email or text message to let you know you have a new lead. Make sure you follow up with every lead as quickly as possible to dramatically boost your conversion rates.

Persistence pays. Many times, your receptionist won’t be able to reach a new lead on the 1st or 2nd call. But this doesn’t mean they should give up! Often, it takes up to 6 phone calls to connect with and convert a new lead into a scheduled appointment.

93% of converted leads are contacted by the 6th call attempt.

Velocify

If you haven’t done this before, you might be wondering what your receptionist should say when they call these people. Keep it simple. Assume they want to schedule an appointment to come in and see you. Here’s a sample script:

Hi Jen! This is Liz calling from Dr. Smith’s office. We noticed you just signed up for a free breast implant consultation online. When would you like to come in to see Dr. Smith? We have (Date 1) and (Date 2) available. Which works best for you?

If neither date works for them, settle on an alternative time that does. If they waffle, or say they’re not ready to schedule an appointment yet, find out why. What concerns or questions do they have? Your receptionist could even start going into the most common questions you get from your patients.

Think about what else you can do to help them make an informed decision. Is there any literature or newsletter you can send them? Maybe you have a free eBook or video interview that will help. People will remember when you go the extra mile to help them. This builds trust, and even if they’re not ready to schedule an appointment now, there’s a good chance they will come back to you in the future when they are ready.

Skip the Learning Curve, Hire an Expert

I hope you realize the power of the information you have at your disposal. You have the exact, step-by-step blueprint for creating a well-oiled Facebook lead generating machine. Imagine having hot new leads flowing into your practice every day, week, or month. All while you continue doing what you do best as a skilled cosmetic professional.

You can do this if you take action and have patience. I’ll be honest in saying that patience is key here. You might not hit the mark right out of the gate with your offer, ad, or landing page. You must take the time to test and adjust your campaign as you go along.

But if you’re like most professionals, time is a luxury you may not have. That’s where I come in. My team and I can take care of this for you. You get fresh leads and new patients every month, while not having to lift a finger. Really the only part you have to worry about is making sure your receptionist calls up your new leads to book appointments. We take care of the rest.

I’d like to invite you to schedule a Free 45 Minute Discovery Consultation with me personally. We’ll talk about your practice and your goals for growth moving forward. We’ll talk about how to set up a Facebook lead machine for your own practice. You’ll have the opportunity to pick my brain and ask your most burning questions. And at the end if I think we’d be a good fit, I’ll make an offer for us to work together.

That’s pretty much it. Transparent, low key, no obligation. Regardless if we wind up working together or not, my goal is for you to leave our consultation with new clarity on how to successfully generate new leads online for your practice. Click the button below and fill out the brief web form. Then I’ll reach out to you via email to schedule our consultation together. Slots are limited.

You’ll need to set aside at least 45 minutes for this consultation. Please make sure your schedule is clear for this call. If for whatever reason you need to reschedule, please email adam@writinginfire.com 24 hours in advance. I look forward to connecting on our call!

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